studies on Miscommunication

What if you were sent a message, but you never received it? Or, put another way—what if the most important message of your life was sent to you, but it never reached you? It’s hard for us in the digit...

Communicating with people is often easier said than done. Take for instance this apocryphal story of the census taker who had to venture many miles down a country road to reach a cabin. As the man pul...

A man went in for his annual checkup and received a phone call from his physician a couple of days later. The doctor said, “I’m afraid I have some bad news for you.” “What’s the news?” the man asked...

There's a humorous, apocryphal story about a man standing by a river. On the opposite bank, a woman calls out, "How do I get to the other side of the river?" The man replies, "YOU A...

If we want to connect with people, we can be like the census taker who had driven many miles down a remote country road to reach a mountain cabin. As he pulled up, a woman sitting on the porch yelled ...

The single biggest problem in communication is the illusion that it has taken place.

Communication is something we usually take for granted, it seems simple enough, after all. But one thing I’ve noticed (Stu) over time is that, especially in complex organizations, communication often ...

When we tell a story, a lot goes without being explained. For example, I might say, “After I finished speaking, I looked at the audience. They were all smiling. Someone in the back shot me a big okay....

Most quarrels are due to a misunderstanding, and the misunderstanding is due to our failure to appreciate the other person’s point of view. It is more natural to us to talk than to listen, to argue th...

I often watch speakers stand before an audience and work to build a case for their ideas. They would be more successful if instead they tried building a relationship with the people in the room. The w...

"The single biggest problem in communication is the illusion that it has taken place .” George Bernard Shaw Three-year-old Matthew was chewing on an apple when he asked, “Daddy, why is ...

As a stranger walked down a quiet residential street, he noticed a man struggling with a washing machine at the doorway of his house. The homeowner was clearly having a hard time, so the passerby, wan...

E-mail is the great scourge of modem communication. It facilitates the passing on of simple information, yet it forces complex matters to be presented In a fashion that makes what is difficult appear ...

I actually want to believe that when it comes to communication, my biggest problem is outside of me, not inside of me. I want to think that it’s my kids, my wife, my neighbors, my boss. I want to thin...

Computers give rise to many amusing salutations that could also offend. Humorous examples include the legendary Mr. Obe, a fine old West African name that didn’t happen to belong to the recipient (OBE...

George MacLeod of the Iona Community related a conversa­tion that he had with a Marxist who had never heard an explana­tion of basic Christianity. The man listened with wonder and sur­prise. Finally, ...

Famed pastor and educator A. T. Pierson (1837–1911) lamented his own human inadequacies in communicating to his congregation the depth and levels of the “unsearchable riches of Christ:” “Unsearchabl...

One of the most critically acclaimed fantasy films in recent years was a piece of science fiction called Arrival . It is the story of beings from outer space who arrive on earth, igniting a wildfire ...

The key word in our definition of a disagreement (an unacceptable difference between two perspectives), isn’t “difference.” It’s “unacceptable.” Once the clash between perspectives becomes unacceptabl...

An American woman visiting the Philippines, observed an elderly woman on the outskirts of Manila. She looked poverty-stricken and walked with the help of a cane down into a ditch alongside a main road...

In the mid-1980s, I helped facilitate a series of conferences between top Soviet and American policy advisers on the question of how to prevent a nuclear war. The times were tense and the accusations ...

How is genuineness expressed? Not in words. What you say to your partner is far less important than how you say it—with a smile, a shrug, a frown, or a glare. Consider this: nonverbal communication ac...

If you’ve ever watched a war movie, or a film that takes place in the military, you’re likely to have encountered a specific scene, in which a subordinate will have something to tell a senior officer ...

A man is being tailgated by a woman who is in a hurry. He comes to an intersection, and when the light turns yellow, he hits the brakes. The woman behind him goes ballistic. She honks her horn at him;...

The last time someone said to you, “I need to talk to you,” how did that strike you? Did you think, Maybe she needs to tell me how much she appreciates me. More likely you thought, I’m in trouble. Whe...

In a statement created by Christian leaders across the world, the Lausanne Willowbank Report calls for church leaders to return to the humility and servanthood that Jesus manifested in His earthly min...

Nonverbal communication can make a huge difference in how a question is received. Only 7 percent of what we say is conveyed through words, 38 percent through vocal element (tone), and the remainder th...

In the short term, online communication makes us feel more in charge of our time and self-presentation. If we text rather than talk, we can have each other in amounts we can control. And texting and e...

Have you ever been guilty of being a “conversational topper”?  The topper is someone who, when another confides a challenge or shares an exciting event, immediately connects that event to their own li...

Studies of conversation both in laboratory and in natural settings show that when two people are talking, the mere presence of a phone on the table between them or in the periphery of their vision cha...