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The Essential Confession
I actually want to believe that when it comes to communication, my biggest problem is outside of me, not inside of me. I want to think that it’s my kids, my wife, my neighbors, my boss. I want to thin... -
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Communication Breakdown
As a stranger walked down a quiet residential street, he noticed a man struggling with a washing machine at the doorway of his house. The homeowner was clearly having a hard time, so the passerby, wan... -
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Culture is like an Iceberg
Edward T. Hall likened the effects of culture to an iceberg. Some aspects of a culture are overt, in clear view above the waterline, so to speak. But most are hidden deep below the surface, forming th... -
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The Conversational Topper
Have you ever been guilty of being a “conversational topper”? The topper is someone who, when another confides a challenge or shares an exciting event, immediately connects that event to their own li... -
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Permission to Speak Freely
If you’ve ever watched a war movie, or a film that takes place in the military, you’re likely to have encountered a specific scene, in which a subordinate will have something to tell a senior officer ... -
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True giving is participating, participating in the life and work of the donee, participating in one’s universe as a sympathizing member. No one can participate without giving first. Giving is essentia... -
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How To Express Authenticity
How is genuineness expressed? Not in words. What you say to your partner is far less important than how you say it—with a smile, a shrug, a frown, or a glare. Consider this: nonverbal communication ac... -
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Success through Empathy
One of the most critically acclaimed fantasy films in recent years was a piece of science fiction called Arrival . It is the story of beings from outer space who arrive on earth, igniting a wildfire ... -
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Human speech is like a cracked kettle on which we tap crude rhythms for bears to dance to, while we long to make music that will melt the stars. -
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The Truth and Love Paradox
The last time someone said to you, “I need to talk to you,” how did that strike you? Did you think, Maybe she needs to tell me how much she appreciates me. More likely you thought, I’m in trouble. Whe... -
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The Principle to Persuasive Christian Communication
In a statement created by Christian leaders across the world, the Lausanne Willowbank Report calls for church leaders to return to the humility and servanthood that Jesus manifested in His earthly min... -
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The Other Side of the River
There's a humorous, apocryphal story about a man standing by a river. On the opposite bank, a woman calls out, "How do I get to the other side of the river?" The man replies, "YOU A... -
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I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. -
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The most important thing in communication is hearing what isn't said. -
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Receiving the Message
When the telegraph was the fastest means of long-distance communication, a young man applied for a job as a Morse code operator. Answering an ad in the newspaper, he went to the address that was liste... -
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Communicating the Unsearchable Riches of Christ (is Difficult)
Famed pastor and educator A. T. Pierson (1837–1911) lamented his own human inadequacies in communicating to his congregation the depth and levels of the “unsearchable riches of Christ:” “Unsearchabl... -
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Why He Talked
The writer and diplomat Henry Adams enjoyed spending time with his teenage niece Gabrielle. One time will visiting her, they sat together for a long time in the study following dinner. Henry began to ... -
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Time talks. It speaks more plainly than words. The message it conveys comes through loud and clear. Because it is manipulated less consciously, it is subject to less distortion than the spoken languag... -
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Tappers and Listeners
In 1990, Elizabeth Newton earned a Ph.D. in psychology at Stanford by studying a simple game in which she assigned people to one of two roles: “tappers” or “listeners.” Tappers received a list of twen... -
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When the trust account is high, communication is easy, instant, and effective. -
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The overall purpose of human communication is - or should be - reconciliation. It should ultimately serve to lower or remove the walls of misunderstanding which unduly separate us human beings, one fr... -
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Are you Talking to Me?
"The single biggest problem in communication is the illusion that it has taken place .” George Bernard Shaw Three-year-old Matthew was chewing on an apple when he asked, “Daddy, why is ... -
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Trust and Belonging
We were created to communicate, to speak truth fully to one another, so that we might be members of one another. To be members of one another means we must learn to trust one another. Trust, like trut... -
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Most conversations are simply monologues delivered in the presence of a witness. -
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Loneliness does not come from having no people around you, but from being unable to communicate the things that seem important to you. -
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The Census Taker and the Country Woman
Communicating with people is often easier said than done. Take for instance this apocryphal story of the census taker who had to venture many miles down a country road to reach a cabin. As the man pul... -
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Men hate each other because they fear each other; they fear each other because they don’t know each other; they don’t know each other because they cannot communicate with each other; they can’t commun... -
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Don’t Forget What Your Body Communicates
Nonverbal communication can make a huge difference in how a question is received. Only 7 percent of what we say is conveyed through words, 38 percent through vocal element (tone), and the remainder th... -
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Missing the Message
What if you were sent a message, but you never received it? Or, put another way—what if the most important message of your life was sent to you, but it never reached you? It’s hard for us in the digit... -
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Passing Down the Message
John Ruskin (1819-1900), the famous art historian, wrote about a beautiful tradition that existed among the shepherds of the Swiss Alps during his lifetime. These shepherds grazed their flocks often i...
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