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Success through Empathy
One of the most critically acclaimed fantasy films in recent years was a piece of science fiction called Arrival . It is the story of beings from outer space who arrive on earth, igniting a wildfire ... -
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The Conversational Topper
Have you ever been guilty of being a “conversational topper”? The topper is someone who, when another confides a challenge or shares an exciting event, immediately connects that event to their own li... -
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True giving is participating, participating in the life and work of the donee, participating in one’s universe as a sympathizing member. No one can participate without giving first. Giving is essentia... -
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I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. -
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Excellent Communication Comes from Finding Common Ground
I often watch speakers stand before an audience and work to build a case for their ideas. They would be more successful if instead they tried building a relationship with the people in the room. The w... -
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Communication Breakdown
As a stranger walked down a quiet residential street, he noticed a man struggling with a washing machine at the doorway of his house. The homeowner was clearly having a hard time, so the passerby, wan... -
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The Principle to Persuasive Christian Communication
In a statement created by Christian leaders across the world, the Lausanne Willowbank Report calls for church leaders to return to the humility and servanthood that Jesus manifested in His earthly min... -
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How To Express Authenticity
How is genuineness expressed? Not in words. What you say to your partner is far less important than how you say it—with a smile, a shrug, a frown, or a glare. Consider this: nonverbal communication ac... -
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The overall purpose of human communication is - or should be - reconciliation. It should ultimately serve to lower or remove the walls of misunderstanding which unduly separate us human beings, one fr... -
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Trust and Belonging
We were created to communicate, to speak truth fully to one another, so that we might be members of one another. To be members of one another means we must learn to trust one another. Trust, like trut... -
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When the trust account is high, communication is easy, instant, and effective. -
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The Essential Confession
I actually want to believe that when it comes to communication, my biggest problem is outside of me, not inside of me. I want to think that it’s my kids, my wife, my neighbors, my boss. I want to thin... -
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The Other Side of the River
There's a humorous, apocryphal story about a man standing by a river. On the opposite bank, a woman calls out, "How do I get to the other side of the river?" The man replies, "YOU A... -
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The most important thing in communication is hearing what isn't said. -
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Culture is like an Iceberg
Edward T. Hall likened the effects of culture to an iceberg. Some aspects of a culture are overt, in clear view above the waterline, so to speak. But most are hidden deep below the surface, forming th... -
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The Truth and Love Paradox
The last time someone said to you, “I need to talk to you,” how did that strike you? Did you think, Maybe she needs to tell me how much she appreciates me. More likely you thought, I’m in trouble. Whe... -
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Most conversations are simply monologues delivered in the presence of a witness. -
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Loneliness does not come from having no people around you, but from being unable to communicate the things that seem important to you. -
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You’ve Got It: Now Learn How to Communicate it
George MacLeod of the Iona Community related a conversation that he had with a Marxist who had never heard an explanation of basic Christianity. The man listened with wonder and surprise. Finally, ... -
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Permission to Speak Freely
If you’ve ever watched a war movie, or a film that takes place in the military, you’re likely to have encountered a specific scene, in which a subordinate will have something to tell a senior officer ... -
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Language is not speech, it is a full circle from word to sound to perception to understanding to feeling, to memorizing, to acting and back to the word about the act thus achieved. And before the list... -
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Don’t Forget What Your Body Communicates
Nonverbal communication can make a huge difference in how a question is received. Only 7 percent of what we say is conveyed through words, 38 percent through vocal element (tone), and the remainder th... -
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Locard’s Exchange Principle
Have you ever heard of the forensic science theory known as Locard’s Exchange Principle? Named after the "Sherlock Holmes of France," the French criminologist Emile Locard, this theory sugge... -
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Two monologues do not make a dialogue. -
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Why He Talked
The writer and diplomat Henry Adams enjoyed spending time with his teenage niece Gabrielle. One time will visiting her, they sat together for a long time in the study following dinner. Henry began to ... -
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Time talks. It speaks more plainly than words. The message it conveys comes through loud and clear. Because it is manipulated less consciously, it is subject to less distortion than the spoken languag... -
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The right word may be effective, but no word was ever as effective as a rightly timed pause. -
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It remains wonderful that mere puffs of wind should allow men to discover what they think and feel, to share their attitudes and plans, to anticipate the future and learn from the past, and to create ... -
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You always risk people misunderstanding you when you say anything. -
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The Biggest Problem in Communication
The single biggest problem in communication is the illusion that it has taken place.
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