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The Other Side of the River
There's a humorous, apocryphal story about a man standing by a river. On the opposite bank, a woman calls out, "How do I get to the other side of the river?" The man replies, "YOU A... -
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Two monologues do not make a dialogue. -
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Culture is like an Iceberg
Edward T. Hall likened the effects of culture to an iceberg. Some aspects of a culture are overt, in clear view above the waterline, so to speak. But most are hidden deep below the surface, forming th... -
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The Uniqueness of Conversation (And why Technology Can’t Replace In-Person Communication)
In an interview with MIT psychologist Sherry Turkle, Megan Garber asks what makes in-person conversation unique, compared to all the other ways we communicate these days: Conversations, as they tend... -
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Time talks. It speaks more plainly than words. The message it conveys comes through loud and clear. Because it is manipulated less consciously, it is subject to less distortion than the spoken languag... -
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For thousands of years human beings have communicated with one another first in the language of dress. Long before I am near enough to talk to you on the street, in a meeting, or at a party, you annou... -
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Don’t Forget What Your Body Communicates
Nonverbal communication can make a huge difference in how a question is received. Only 7 percent of what we say is conveyed through words, 38 percent through vocal element (tone), and the remainder th... -
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Communication Breakdown
As a stranger walked down a quiet residential street, he noticed a man struggling with a washing machine at the doorway of his house. The homeowner was clearly having a hard time, so the passerby, wan... -
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The Single Biggest Problem in Communication
Communication is something we usually take for granted, it seems simple enough, after all. But one thing I’ve noticed (Stu) over time is that, especially in complex organizations, communication often ... -
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Are you Talking to Me?
"The single biggest problem in communication is the illusion that it has taken place .” George Bernard Shaw Three-year-old Matthew was chewing on an apple when he asked, “Daddy, why is ... -
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Men hate each other because they fear each other; they fear each other because they don’t know each other; they don’t know each other because they cannot communicate with each other; they can’t commun... -
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The Census Taker and the Country Woman
Communicating with people is often easier said than done. Take for instance this apocryphal story of the census taker who had to venture many miles down a country road to reach a cabin. As the man pul... -
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Talk low, talk slow, and don’t say too much -
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Permission to Speak Freely
If you’ve ever watched a war movie, or a film that takes place in the military, you’re likely to have encountered a specific scene, in which a subordinate will have something to tell a senior officer ... -
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The Truth and Love Paradox
The last time someone said to you, “I need to talk to you,” how did that strike you? Did you think, Maybe she needs to tell me how much she appreciates me. More likely you thought, I’m in trouble. Whe... -
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You always risk people misunderstanding you when you say anything. -
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How To Express Authenticity
How is genuineness expressed? Not in words. What you say to your partner is far less important than how you say it—with a smile, a shrug, a frown, or a glare. Consider this: nonverbal communication ac... -
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Tappers and Listeners
In 1990, Elizabeth Newton earned a Ph.D. in psychology at Stanford by studying a simple game in which she assigned people to one of two roles: “tappers” or “listeners.” Tappers received a list of twen... -
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Communication usually fails, except by accident -
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Excellent Communication Comes from Finding Common Ground
I often watch speakers stand before an audience and work to build a case for their ideas. They would be more successful if instead they tried building a relationship with the people in the room. The w... -
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Locard’s Exchange Principle
Have you ever heard of the forensic science theory known as Locard’s Exchange Principle? Named after the "Sherlock Holmes of France," the French criminologist Emile Locard, this theory sugge... -
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The Principle to Persuasive Christian Communication
In a statement created by Christian leaders across the world, the Lausanne Willowbank Report calls for church leaders to return to the humility and servanthood that Jesus manifested in His earthly min... -
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We're all islands shouting lies to each other across seas of misunderstanding. -
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My guess—and I think this will be debated for a long time—is that humans are very communicative, and so the fact that you’re talking to more people with shorter bursts of communication is probably net... -
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Disease is a Breakdown of Conversation in Our Bodies
Our bodies, created in the image of the Triune God, have much to teach us about the virtues of conversation. The human body is a wondrous symphony of diverse parts: 206 bones and over 600 muscles, con... -
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The Essential Confession
I actually want to believe that when it comes to communication, my biggest problem is outside of me, not inside of me. I want to think that it’s my kids, my wife, my neighbors, my boss. I want to thin... -
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The most important thing in communication is hearing what isn't said. -
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Success through Empathy
One of the most critically acclaimed fantasy films in recent years was a piece of science fiction called Arrival . It is the story of beings from outer space who arrive on earth, igniting a wildfire ... -
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Most conversations are simply monologues delivered in the presence of a witness. -
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Receiving the Message
When the telegraph was the fastest means of long-distance communication, a young man applied for a job as a Morse code operator. Answering an ad in the newspaper, he went to the address that was liste...
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