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Culture is like an Iceberg
Edward T. Hall likened the effects of culture to an iceberg. Some aspects of a culture are overt, in clear view above the waterline, so to speak. But most are hidden deep below the surface, forming th... -
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Permission to Speak Freely
If you’ve ever watched a war movie, or a film that takes place in the military, you’re likely to have encountered a specific scene, in which a subordinate will have something to tell a senior officer ... -
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Communication Breakdown
As a stranger walked down a quiet residential street, he noticed a man struggling with a washing machine at the doorway of his house. The homeowner was clearly having a hard time, so the passerby, wan... -
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The Other Side of the River
There's a humorous, apocryphal story about a man standing by a river. On the opposite bank, a woman calls out, "How do I get to the other side of the river?" The man replies, "YOU A... -
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The Single Biggest Problem in Communication
Communication is something we usually take for granted, it seems simple enough, after all. But one thing I’ve noticed (Stu) over time is that, especially in complex organizations, communication often ... -
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The overall purpose of human communication is - or should be - reconciliation. It should ultimately serve to lower or remove the walls of misunderstanding which unduly separate us human beings, one fr... -
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The Essential Confession
I actually want to believe that when it comes to communication, my biggest problem is outside of me, not inside of me. I want to think that it’s my kids, my wife, my neighbors, my boss. I want to thin... -
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Excellent Communication Comes from Finding Common Ground
I often watch speakers stand before an audience and work to build a case for their ideas. They would be more successful if instead they tried building a relationship with the people in the room. The w... -
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The Biggest Problem in Communication
The single biggest problem in communication is the illusion that it has taken place. -
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Two monologues do not make a dialogue. -
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Are you Talking to Me?
"The single biggest problem in communication is the illusion that it has taken place .” George Bernard Shaw Three-year-old Matthew was chewing on an apple when he asked, “Daddy, why is ... -
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The greatest problem with communication is the illusion that it has been accomplished. -
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The Census Taker and the Country Woman
Communicating with people is often easier said than done. Take for instance this apocryphal story of the census taker who had to venture many miles down a country road to reach a cabin. As the man pul... -
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Tappers and Listeners
In 1990, Elizabeth Newton earned a Ph.D. in psychology at Stanford by studying a simple game in which she assigned people to one of two roles: “tappers” or “listeners.” Tappers received a list of twen... -
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The Conversational Topper
Have you ever been guilty of being a “conversational topper”? The topper is someone who, when another confides a challenge or shares an exciting event, immediately connects that event to their own li... -
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The Truth and Love Paradox
The last time someone said to you, “I need to talk to you,” how did that strike you? Did you think, Maybe she needs to tell me how much she appreciates me. More likely you thought, I’m in trouble. Whe... -
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Locard’s Exchange Principle
Have you ever heard of the forensic science theory known as Locard’s Exchange Principle? Named after the "Sherlock Holmes of France," the French criminologist Emile Locard, this theory sugge... -
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Disease is a Breakdown of Conversation in Our Bodies
Our bodies, created in the image of the Triune God, have much to teach us about the virtues of conversation. The human body is a wondrous symphony of diverse parts: 206 bones and over 600 muscles, con... -
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Communication usually fails, except by accident -
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First learn the meaning of what you say, and then speak. -
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Most conversations are simply monologues delivered in the presence of a witness. -
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Language is not speech, it is a full circle from word to sound to perception to understanding to feeling, to memorizing, to acting and back to the word about the act thus achieved. And before the list... -
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Communicating the Unsearchable Riches of Christ (is Difficult)
Famed pastor and educator A. T. Pierson (1837–1911) lamented his own human inadequacies in communicating to his congregation the depth and levels of the “unsearchable riches of Christ:” “Unsearchabl... -
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When the trust account is high, communication is easy, instant, and effective. -
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Success through Empathy
One of the most critically acclaimed fantasy films in recent years was a piece of science fiction called Arrival . It is the story of beings from outer space who arrive on earth, igniting a wildfire ... -
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The right word may be effective, but no word was ever as effective as a rightly timed pause. -
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You always risk people misunderstanding you when you say anything. -
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Time talks. It speaks more plainly than words. The message it conveys comes through loud and clear. Because it is manipulated less consciously, it is subject to less distortion than the spoken languag... -
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Good communication is as stimulating as black coffee, and just as hard to sleep after. -
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True giving is participating, participating in the life and work of the donee, participating in one’s universe as a sympathizing member. No one can participate without giving first. Giving is essentia...
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