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Permission to Speak Freely
If you’ve ever watched a war movie, or a film that takes place in the military, you’re likely to have encountered a specific scene, in which a subordinate will have something to tell a senior officer ... -
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The Truth and Love Paradox
The last time someone said to you, “I need to talk to you,” how did that strike you? Did you think, Maybe she needs to tell me how much she appreciates me. More likely you thought, I’m in trouble. Whe... -
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Trust and Belonging
We were created to communicate, to speak truth fully to one another, so that we might be members of one another. To be members of one another means we must learn to trust one another. Trust, like trut... -
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The Essential Confession
I actually want to believe that when it comes to communication, my biggest problem is outside of me, not inside of me. I want to think that it’s my kids, my wife, my neighbors, my boss. I want to thin... -
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Are you Talking to Me?
"The single biggest problem in communication is the illusion that it has taken place .” George Bernard Shaw Three-year-old Matthew was chewing on an apple when he asked, “Daddy, why is ... -
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The overall purpose of human communication is - or should be - reconciliation. It should ultimately serve to lower or remove the walls of misunderstanding which unduly separate us human beings, one fr... -
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True giving is participating, participating in the life and work of the donee, participating in one’s universe as a sympathizing member. No one can participate without giving first. Giving is essentia... -
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How To Express Authenticity
How is genuineness expressed? Not in words. What you say to your partner is far less important than how you say it—with a smile, a shrug, a frown, or a glare. Consider this: nonverbal communication ac... -
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For thousands of years human beings have communicated with one another first in the language of dress. Long before I am near enough to talk to you on the street, in a meeting, or at a party, you annou... -
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Two monologues do not make a dialogue. -
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Why He Talked
The writer and diplomat Henry Adams enjoyed spending time with his teenage niece Gabrielle. One time will visiting her, they sat together for a long time in the study following dinner. Henry began to ... -
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Communication Breakdown
As a stranger walked down a quiet residential street, he noticed a man struggling with a washing machine at the doorway of his house. The homeowner was clearly having a hard time, so the passerby, wan... -
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When the trust account is high, communication is easy, instant, and effective. -
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Excellent Communication Comes from Finding Common Ground
I often watch speakers stand before an audience and work to build a case for their ideas. They would be more successful if instead they tried building a relationship with the people in the room. The w... -
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The Census Taker and the Country Woman
Communicating with people is often easier said than done. Take for instance this apocryphal story of the census taker who had to venture many miles down a country road to reach a cabin. As the man pul... -
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The Biggest Problem in Communication
The single biggest problem in communication is the illusion that it has taken place. -
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The greatest problem with communication is the illusion that it has been accomplished. -
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What Hath God Wrought?
In the crypt of the Capitol, there hangs a bronze plaque commemorating the inventor of telegraphy, Samuel Morse…In 1825, Morse returned to Washington to paint a portrait of the Marquis de Lafayette, t... -
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Passing Down the Message
John Ruskin (1819-1900), the famous art historian, wrote about a beautiful tradition that existed among the shepherds of the Swiss Alps during his lifetime. These shepherds grazed their flocks often i... -
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The Other Side of the River
There's a humorous, apocryphal story about a man standing by a river. On the opposite bank, a woman calls out, "How do I get to the other side of the river?" The man replies, "YOU A... -
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The most important thing in communication is hearing what isn't said. -
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You’ve Got It: Now Learn How to Communicate it
George MacLeod of the Iona Community related a conversation that he had with a Marxist who had never heard an explanation of basic Christianity. The man listened with wonder and surprise. Finally, ... -
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Men hate each other because they fear each other; they fear each other because they don’t know each other; they don’t know each other because they cannot communicate with each other; they can’t commun... -
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I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. -
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Locard’s Exchange Principle
Have you ever heard of the forensic science theory known as Locard’s Exchange Principle? Named after the "Sherlock Holmes of France," the French criminologist Emile Locard, this theory sugge... -
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First learn the meaning of what you say, and then speak. -
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Language is not speech, it is a full circle from word to sound to perception to understanding to feeling, to memorizing, to acting and back to the word about the act thus achieved. And before the list... -
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Communication usually fails, except by accident -
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Culture is like an Iceberg
Edward T. Hall likened the effects of culture to an iceberg. Some aspects of a culture are overt, in clear view above the waterline, so to speak. But most are hidden deep below the surface, forming th... -
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Most conversations are simply monologues delivered in the presence of a witness.
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