problem solving on Taken for Granted

Edward T. Hall likened the effects of culture to an iceberg. Some aspects of a culture are overt, in clear view above the waterline, so to speak. But most are hidden deep below the surface, forming th...

“you fix what you can fix and you let the rest go. If there ain't nothin to be done about it it aint even a problem. It's just a aggravation.”

The Chase Manhattan Bank building, a towering sixty-story skyscraper in Manhattan's financial district, faced a major crisis during its construction. Midway through the project, builders discovere...

Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or concluded you do not c...

You might have heard the story about the dog food company. They launched a new line of dog food, stocking it on shelves nationwide, but it didn’t sell well at all. Sales plummeted and the leadership d...