Sheila Heen and Douglas Stone

Before you tell me how to do it better, before you lay out your big plans for changing, fixing, and improving me, before you teach me how to pick myself up and dust myself off so that I can be shiny a...

Whether we are easily swamped or nearly waterproof, there’s one wiring challenge we all face: Bad is stronger than good. Psychologist Jonathan Haidt elaborates: “Responses to threats and unpleasantnes...

Receiving feedback sits at the intersection of these two needs—our drive to learn and our longing for acceptance.