Dealing with Conflict Directly

If someone has done something wrong even at a personal level, the right thing to do is not to gossip about it, not to tell everybody else, not to allow resentment to build up and fester, and certainly not to begin plotting revenge. The right thing to do is to go and tell them directly.

Unfortunately, the people who are best at doing this, in my experience, are the people who actually rather enjoy telling other people that they’re out of line. Perhaps the only real qualification for doing it is if you know, deep down, that you would much rather not have to do it, and you have to pray…