The Cheerful Barista

In Know Your Why, Ken Costa related an encounter with a barista in an airport in Austin, Texas. When he went to pick up a coffee before an early flight, he noticed that she was “cheerfulness itself” and brightly encouraging to himself and others. He asked her about her somewhat surprising attitude. Her reply (given with a warm smile).

I want all my customers to have the best day possible. I try to give them a little piece of happiness to send them on their way. You know, I really love my job. I’m so grateful to have it. It gets me out of bed early. It’s my tiny…