“Sliding Door” Moments

What I’ve found through research is that trust is built in very small moments, which I call “sliding door” moments, after the movie Sliding Doors. In any interaction, there is a possibility of connecting with your partner or turning away from your partner. Let me give you an example of that from my own relationship. One night, I really wanted to finish a mystery novel. I thought I knew who the killer was, but I was anxious to find out. At one point in the night, I put the novel on my bedside and walked into the bathroom. As I passed the mirror, I saw my wife’s face in the reflection, and she looked sad, brushing her hair.

There was a sliding door moment. I had a choice. I could sneak out of the bathroom and think, I don’t want to deal with her sadness tonight; I want to read my novel. But instead, because I’m a sensitive researcher of relationships, I decided to go into the bathroom. I took the brush from her hair and asked, “What’s the matter, baby?” And she told me why she was sad. Now, at that moment, I was building trust; I was there for her. I was connecting with her rather than choosing to think only about what I wanted. These are the moments, we’ve discovered, that build trust. One such moment is not that important, but if you’re always choosing to turn away, then trust erodes in a relationship—very gradually, very slowly.