One of the greatest needs of all bereaved people is to have access to someone who will take a risk and be involved—someone who is not afraid of intense feelings, but who will encourage their expression, confident that this is part of the ‘healing’ process. We use the word ‘healing’ not to imply that grief is an illness that can be cured, but in acknowledgement that in the early days, weeks, months, years, every part of one’s being can feel raw, inflamed and vulnerable.