Help

FAQ

General Information

• How do I start a free trial or subscribe?

• How do I log on for the first time?

• How do I cancel my subscription?

• How do I change my credit card?

• How do I get receipts or invoices?

• How do I reset my password?

Troubleshooting

• I'm having trouble logging on. What should I do?

• I'm not receiving your emails. What should I do?

Navigation Questions

• How do I go back to a search page without losing my place?

• I liked the old site. How can I use the new site like the old site?

More Resources

Video Tutorials

Tutorials to help users get the most out of the site.

Migration Guide

Have an account on the old TPW site? Get instructions for moving to the new site here.

Contact Us

Don't see an answer to your question? Send us an email. (Fastest reply times are M–F during business hours, Mountain Time.)